Refund Policy

Last updated 8 August 2026

Our food is perishable and made fresh for your dog, so we cannot take it back and resell it. That does not mean you are stuck with a problem — it means we fix problems with a refund or a replacement rather than a return.

When we will refund or replace

Contact us within 7 days of delivery and we will refund or replace the affected delivery if:

• Your food arrived damaged, spoiled, thawed, or otherwise not in good condition.
• You received the wrong recipe, the wrong quantity, or someone else's order.
• Your delivery never arrived.
• You were charged for a delivery you had already cancelled.
• You were charged an amount you were not told about in advance.

For a food-quality problem, a photo helps us fix the underlying cause, but we will not refuse you for lack of one.

If your dog simply will not eat it

Talk to us. Dogs are particular, and a switch to fresh food sometimes needs a slower transition or a different protein — we would usually rather help you find a recipe that works than lose you. Where that does not solve it, we will work out a fair resolution on your first order, which may include a partial or full refund at our discretion.

What we cannot refund

• Food that has been fully consumed, unless there was a quality problem you told us about.
• A delivery that failed because the address given to us was wrong or incomplete, or because it could not be safely left. See our Shipping & Delivery Policy.
• Requests made a long time after delivery, where we can no longer establish what happened.

Subscriptions

Cancelling is not the same as a refund. Cancelling stops all future charges immediately, but a delivery you have already been charged for will still ship and is not automatically refunded.

If you meant to cancel before a renewal and did not get to it in time, contact us. If the delivery has not yet gone out, we will normally cancel and refund it.

You can cancel yourself at any time at Manage Your Plan. There is no fee and no minimum term. See section 4 of our Terms of Service for the full renewal terms.

How refunds are paid

• Refunds go back to the original payment method through Stripe. We cannot send them anywhere else.
• Once we issue a refund, Stripe typically returns the money to your bank within 5–10 business days. That part is outside our control.
• Refunds include the sales tax you paid on the refunded amount.
• Shipping is refunded when the whole delivery is refunded.
• We will email you when a refund is issued.

Problems with a charge

If you see a charge you do not recognise or believe is wrong, please contact us first. We can almost always resolve it faster than a card dispute can, and we would rather fix it than argue about it.

Contact

Wild American Dog Food Company
Woodstock, Georgia
hi@wildamericandogfood.com
(404) 490‑1284